Client Support Info

Here at Visionary, we believe customer relationships are a top priority. Our client support system allows for not only a faster turnaround time, but more personal attention as well, which is why it is included in every Visionary hosting package we offer.

What happens when I contact support?

Instead of letting individual requests go through the account managers, we funnel support requests to members of our support staff. Our support team is available to answer all minor questions or issues you may be having with your website. As always, if you have a larger request – such as a new module for your site – you may contact your account manager. Otherwise, give us a call or send an email anytime from 8 am to 5 pm, Monday through Friday, CST. You'll hear back from us within two business hours.

What should I contact support for?

  • Invoice questions
  • Password resets
  • Site OnCall trouble-shooting
  • Paying for invoices with a credit card
  • Minor requests for changes in Site OnCall
  • Adding an email 
  • Minor email issues
  • Troubleshooting bugs

How can I get in touch?

We have a “support” option in our phone menu, in addition to email and contact form correspondence. Select any of the options below, and you will be directed to our dedicated support staff.

8 am to 5 pm, Monday through Friday, CST

Phone: (515) 369-3545, Option 3

Email: support@visionary.com

Contact Page: visionary.com/contact_us/

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